Purchase & Shipping Terms
Shipping is free and all prices include shipping and handling costs. Your item is also fully insured against loss and damage for the time the artwork is in transit.
PREPARATION OF YOUR ORDER
The purchased artwork will be made ready and packaged with utmost care. Once your order is received, your artwork will normally be shipped out within up to 1-4 weeks.(depending on your location and country)
SHIPPING
Your artworks will be packed carefully for highest safety during transit. You will be notified and sent the tracking information when your order has shipped.
Please ensure that you specify a valid residential or business address during check out.
Denmark:
The artworks will be packed safely and delivered stretched (remaining on the wooden frame) - ready to hang.
If no one is home in delivery day the item will either be left in a safe location or taken to the nearest post office for collection.
If you want to collect the artwork in person, please contact me via email, then you can collect the artwork from Kunstkaelderen (Rosengårdcentret, Ørbækvej 75, 5220 Odense SØ) within up to 7-12 business days after your purchase.
International shipping outside Denmark:
For overseas shipment, the artworks are not stretched on wooden bars and shipped rolled in a safe shipping tube (not including the stretcher bars).
Once the artwork arrives, the buyer can stretch the artwork on wooden bars easily at a local framing store. This option is typically much less costly than paying for overseas shipping for a “stretched” canvas, specially for larger artworks.
If you prefer to have an artwork shipped remaining “stretched” on the stretcher bars (ready to hang), additional costs will apply. You can contact me via email so I can assess the cost of the desired and feasible shipping method for you.
For international sales (outside Denmark) any duties and customs fees that may occur in the receiving country are the responsibility of the buyer. Please contact your local customs authorities if you wish to inquire further about the rules in your country that pertain to importing original artwork from Denmark. It is the buyers responsibility to validate the rules for their country and state.
DAMAGE OR LOSS
You will be fully refunded in case of any loss or damage that occurs during shipment. Once the painting arrives inspect it carefully and in case there is any damage please take photos and contact me immediately via email.
If the artwork is returned to me within 3 days I can arrange a refund or, if it is one of a series, replace it.
CUSTOMER SATISFACTION & RETURNS
Customer satisfaction is very important to me, therefore, if you are not fully happy with your purchase, please inform me within 3 days of delivery and you can send the artwork back. I will be glad to refund or exchange the full amount of the painting. Please note that buyers are responsible for the RETURN shipping costs if the reason for return is other than damage. The artwork must be returned in its original packaging and in the same condition when it was received. It is therefore important, to take care both when unpacking and repacking the artwork.
FOR ARTWORKS – WHEN OPENING YOUR PARCEL, PLEASE REMEMBER:
All artworks are wrapped in paper and are very delicate. All parcels should be opened and handled very carefully to ensure no damage to the artwork occurs.
PRESENTATION OF ATWORK COLORS
Please note that colour may vary slightly depending on your computer/device screen. If you are in doubt, please check the artwork on somebody else’s computer or device as well before making the purchase.
USE & COPYRIGHT
Purchasing the art grants you the right to install and use the painting as décor both privately and corporately. The artwork may not be altered in any way. Reproductions cannot be made unless authorized by Deniz Altug, “the Artist”.
The Artist holds copyright to the image of sold artwork and may use the image at will for prints, publication and the like.